Returns & Exchanges

We can only accept returns for damaged goods that are not opened. Please note that all return requests must contact [email protected] within 7 days of receiving your order.

Unfortunately, we also cannot accept returns or refunds for ‘change of mind’ once a purchase has been made.

• We don't offer any refunds, only exchange or store credit. 
• Items must be returned to The Facialist within 7 days of receiving the goods.
• Items not received in this time frame will not be accepted.
• Items must be received in the condition it was sent out in.
• It must not be damaged, opened or used.
• Items must be returned by tracked postage.
• All return shipping costs will be at the expense of the customer.

To return an item, contact [email protected] within 7 days of receiving your purchase. Once contact has been made, you will be authorised to return the item.

Skin Confidence Promise - Refund Policy

We stand by our Facialist skincare range and want you to feel confident in your journey to radiant skin. If you’ve given our products a fair, consistent trial and don’t see the results you expected, our Skin Confidence Promise is here to help.

Follow the Routine: Use your Facialist skincare products consistently for at least 30 days, following the directions provided. Great skin results come with commitment.

Consult Our Skincare Specialists: Before submitting a claim, connect with one of our experts for a personalised consultation. They’ll guide you with tailored tips to ensure you’re getting the most from your routine.

Submit Your Request: If, after using the products as directed and consulting with our team, you’re still not satisfied, you can submit a request for a refund within 7 days after completing your 30-day trial period. Provide a brief overview of your experience.

Refunds are issued as store credit, so you can try other products that may be a better fit. This promise applies exclusively to our Facialist skincare range, giving you peace of mind to explore our collection with confidence.

Our Guarantee

If we prescribe a product via our skin prescriptions or in-store experience and you have a reaction to a product, or find that product does not work on your skin. Please contact [email protected] within 30 days of purchase, and we will find you an alternative that you love.