Returns and refunds

Your rights under the Consumer Guarantees Act 1993 always apply, and nothing in this policy limits them.

Faulty, damaged or incorrect items

If something arrives damaged, is faulty, or isn't what you ordered, email [email protected] with your order number and a photo. We'll arrange a repair, replacement or refund, and we'll cover the cost of sending it back.

Change of mind

We can't offer refunds for change of mind. If you'd like to exchange an unopened, unused item for another product or store credit, email [email protected] within 7 days of receiving your order and we'll let you know how to send it back.

• Items must be unopened, unused and in the condition we sent them.
• Please return them by tracked post. Return postage for change-of-mind exchanges is at your cost.

Our promise on prescribed products

If one of our facialists prescribes a product for you, through Skin Prescriptions or in the studio, and it doesn't suit your skin, email [email protected] within 30 days of purchase and we'll find you an alternative.

Gift cards

Gift cards are valid for three years from purchase and can't be exchanged for cash, except where the law requires.

Treatments

Facial and massage bookings are covered by our booking terms, including our cancellation policy.