Shipping policy

We send skincare from our studio at City Works Depot, Auckland, to addresses in New Zealand and Australia.

Dispatch

Orders leave the studio within 1–2 working days. You'll get a tracking link by email once yours is on its way. Orders placed on a weekend or public holiday go out the next working day.

New Zealand

• Standard: $6, delivered in 2–3 working days after dispatch.
• Rural: $8. Allow an extra working day.
• Free standard delivery on orders of $150 or more.

Australia

• Standard: NZD $25, delivered in 7–10 working days after dispatch.
• Any duties or taxes are shown at checkout.

Gift cards

Gift cards sent by email arrive in minutes and cost nothing to deliver. Printed cards are posted with the same rates and times as skincare.

Pre-orders

If your order includes a pre-order item, we send everything together once it arrives. To get in-stock items sooner, place them as a separate order. We'll email you if a pre-order date changes.

Delays and lost parcels

Courier and customs delays are occasionally out of our hands. If your tracking hasn't moved for five working days, or a parcel arrives damaged, email [email protected] or call 09 337 0023 and we'll sort it out with the courier.