Appointment enquiry privacy
A little clarity before you leave your details.
The Facialist uses the information you submit in our appointment enquiry forms to respond to your request, help you choose a facial and arrange an appointment at our Auckland studio.
What we collect
Depending on the form, we collect your name, phone number, email address, treatment preference, hoped-for booking timeframe and preferred contact time. The advertising platform also supplies a submission reference and may supply the campaign, ad and click identifiers associated with your enquiry. Please do not include medical or other sensitive information in an advertising enquiry form.
How your enquiry is handled
Our authorised reception and management team can access your enquiry in a restricted Google Sheets queue. We use Google, Meta, Zenoti and automation services, including OpenAI, to collect, organise and respond to enquiries and manage bookings. These services may process information outside New Zealand. Our internal Slack briefing contains enquiry counts and a queue link, rather than your name, phone number or email address.
Submitting an enquiry does not reserve an appointment or subscribe you to promotional emails or text messages. Reception will contact you about your request during studio hours. We ask for separate permission for ongoing marketing.
Your choice
You can choose not to use the enquiry form. You can book through our online booking menu or call the studio instead. Without a way to contact you, reception may be unable to respond to a callback request.
Questions and your information
You can ask to access or correct your personal information, or ask reception to stop following up your enquiry, by emailing [email protected] or calling 09 337 0023.
The Facialist, City Works Depot, Shed 16.3/90 Wellesley Street West, Auckland Central, 1010.