Good questions
Booking
How do I book?
Online, any time, or call the studio during opening hours.
What if I need to change or cancel?
We take full payment when you book online. To move or cancel, give us at least 48 hours' notice. Changes within 24 hours are charged at the full cost of the session, though emergencies are always considered. You’re welcome to send someone in your place.
Treatments
Which treatment is right for me?
Answer three questions in Find your facial, or book the Ritual Facial. Most first visits start there.
Can I have a facial while pregnant?
Yes. We offer pregnancy massage, the Pregnancy Ritual and pregnancy facials, with products chosen for pregnancy and breastfeeding. Let us know when you book.
Orders and shipping
How long does shipping take?
Orders leave the studio within one to two business days. New Zealand delivery takes two to three working days, tracked, and is free on orders over $150. Australia takes seven to ten working days, for $25.
Can I return a product?
Unopened, unused products can be exchanged for another product or store credit within 7 days of delivery. We can’t refund change-of-mind purchases. Email [email protected] before sending anything back. If something arrives faulty or wrong, we’ll put it right. Full details in our refund policy.