Complimentary NZ shipping on all orders over $150

$1 from all online order donated to the Starship Foundation

Voted New Zealand's #1 Holistic Beauty Destination!

Complimentary NZ shipping on all orders over $150

$1 from all online order donated to the Starship Foundation

Voted New Zealand's #1 Holistic Beauty Destination!

Refund Policy

Returns & Exchanges

We can only accept returns for damaged goods that are not opened. Please note that all return requests must contact hello@thefacialist.co.nz within 7 days of receiving your order.

Unfortunately, we also cannot accept returns or refunds for ‘change of mind’ once a purchase has been made.

  • We don't offer any refunds, only exchange or store credit. 
  • Items must be returned to The Facialist within 7 days of receiving the goods.
  • Items not received in this time frame will not be accepted.
  • Items must be received in the condition it was sent out in.
  • It must not be damaged, opened or used.
  • Items must be returned by tracked postage.
  • All return shipping costs will be at the expense of the customer.

 To return an item, contact hello@thefacialist.co.nz within 7 days of receiving your purchase. Once contact has been made, you will be authorised to return the item.

Our Guarantee

If you have a reaction to a product, or find that product does not work on your skin. Please contact hello@thefacialist.co.nz within 30 days of purchase, and we will find you an alternative that you love. 

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